Des Traynor on reinventing Intercom twice and the “four horsemen” of good AI companies
Episode publishedPodcast: Cheeky PintCheeky Pint
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Do you ever work in a bar?
I've never worked in a bar. I have a Guinness keg in my house.
Actually, do want another pint?
Then you have Yeah. Sure. Sure. Was talking to a guy who runs procurement, and I was just saying, like, you have to understand. I'm just getting bullshitted to all day. You know? It's just all day relentless, absolute nonsense
in my face. People do not have enough empathy for the procurement person who just has to endure nonstop nonsense.
Absolute garbage. Know. Chat GPT launched, I think, on a Thursday. I had a call with Fergal, our head of AI, on Friday. Home made the decision, like, on the Sunday, I think it was, and we started working on, like, the AI version of Intercom on the Monday. It was a lot easier to invest when being a founder was uncool. Mhmm. I blame genuinely the social network. I blame just just kind of the entrepreneurial lifestyle. I blame my TikTok. I blame all these things.
Soho haves. Yeah. Yeah. Exactly. Yeah. Can you just show me your technique, and I will Right. Learn from you because I'm pretty sure
I'm gonna rock. Report a pint of Guinness in America.
My fellow Irishman, Des Trainor, is the cofounder of Intercom, the customer service giant turned AI company. He's also a prolific blogger and one of the most respected voices on product strategy.
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